What Does Good Healthcare Look Like? Healthcare that’s personal, specific to your needs, and has your health goals in mind is what we call patient-centered healthcare.  It improves your chances of survival. Basically, you want to get the doctor to treat you as if they would treat their own family. Sometimes you have to force them to do it and you'll see how below. 4 Easy Steps to Getting Better Healthcare A recent study from Brigham Women’s Hospital looked at ways to improve the healthcare experience of cancer and ICU patients. They used an online tool to improve doctor-patient communication. Here's what they discovered: 1)Patients Need a Dedicated Person the Doctor Can Call.  A "healthcare proxy" is a fancy term for an emergency contact or caregiver.  Patients may be in a coma or unresponsive for a variety of reasons (e.g. treatments) and the doctor may